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SME Business Solutions

SME Business Solutions

For most small to medium enterprises, navigating the continually changing landscape can be challenging to say the least. Strategic decisions begin with articulating the mission and goals of the organisation through to deciding the most effective marketing approach to best meet the goals.

Other strategic decisions revolve around the choice of technological platforms and integrations, and of course that all-important question about who we need to hire or engage – where are the skills gaps likely to be?

Three challenges providing opportunities toward improved organisational outcomes:

1. The rapid pace of change – take it in small increments

Technological change is now simply ‘business as usual‘ but for many SME’s it can be a minefield. Sir Dave Brailsford, a former professional cycler who holds an MBA, applied a theory of marginal gains to cycling when he took the British cycling team from a position of virtually no gold medals in 76 years to win 7 of the 10 available gold medals in the Beijing Olympics in 2008.¹ Small incremental improvements can build on one another resulting in operational efficiencies.

In the not for profit sector where margins are under pressure and salaries are the biggest expense, this can greatly assist in lowering costs and help to support long-term viability.

2. Rising customer expectations – rethink your processes

Customers are no longer prepared to wait, they are constantly seeking ways to do things more efficiently and enjoyably and businesses that continue with old archaic systems and procedures run the risk of being left behind. There are some instances where incremental change will not be quick enough especially in relation to your customer’s experience. Rethinking your processes may highlight the need to rebuild some parts especially if they are integral to your business success.

For example, how long does it take for your business to respond to customer enquiries? For that quick response, it may be necessary to consider new technology that will allow for that immediate response such as a self-service portal, chatbot or personalised auto-response software transform that experience.

3. Competition from ‘left of centre‘ – it’s a potential threat and an opportunity

We are seeing forms of competition like never before with technological advances often the driving force. From established businesses in neighbouring sectors to emerging disrupters, they all consider they can do the job better than you!

Whether you are looking to streamline your processes or solve a particular problem we can help.

Why engage Cheryl McCormack as your Business Solutions Consultant?

Cheryl McCormack, Principal Recruiter & Business Consultant is not only an expert recruiter but also an accomplished business manager and owner. During the early part of Cheryl’s career, she was charged at the age of 21 with the responsibility of leading a team of fifty plus to deliver an exceptional customer service experience with a multi-million dollar turnover within a South Australian retail chain. Within 4 years she was promoted to a senior management role with the honour of being, at that time, one of the youngest senior managers in department store history.

In the pursuit of new challenges and an opportunity to test and strengthen her skills in a less passive business model, Cheryl was appointed to a State level management role in a national recruitment agency. In under two years, she and her small team had successfully turned a flagging business into a healthy profit.

Rewarded for her success in Adelaide, Cheryl’s employer relocated her to Sydney. It was not long before her remit had grown to manage multiple business outlets located throughout the Sydney metro area as well as in Newcastle. One of Cheryl’s time-critical goals during that period was process improvement including the introduction of computerisation – quite a feat in those days! Another major achievement was the part played in developing, implementing and auditing quality systems and procedures culminating in the first national recruitment organisation in Australia to be awarded Quality Assurance accreditation.

Since then Cheryl has successfully green-fielded three businesses with the most recent being McCormack Employment Services as the founding director in 1998.  Thriving for the past 20 years in the highly competitive recruitment industry is a testimony to Cheryl’s business knowledge and expertise.

While commerce dominated the first half of her business career and still does as a small business owner, the experience of leading McCormack Employment Services into a position of prominence servicing the education, religious-based and not-for-profit sectors over the past twenty years affords her much knowledge within these sectors as well.

A life-long learner, Cheryl has continued studies throughout her career attaining a Degree in Management (majoring in Human Resources), Graduate Certificate in Total Quality Management, Graduate Diploma in Psychology and is presently halfway through a Master of Public Administration (Policy). A passion for the identification of best practice not only with regard to procedures and workflow but also in relation to harnessing the most important element within a business – its people.

Cheryl McCormack can be engaged to assist your business on an hourly or weekly basis.

Business solutions offered by McCormack Employment Services:

  • Processes & procedures – review & analysis toward best practice workflow, proposals & implementation assistance
  • Job analysis, organisational structure review, job description development & exit interviews
  • Policy development & review
  • Business planning – review & assistance with development
  • Recruitment – establish internal recruitment processes and procedures

Give Cheryl McCormack a call or send off an email if you would like to discuss any of the above in relation to your business goals. At $180 per hour or $1,000 per day, the investment in your business should yield healthy returns.

¹. Harrell, E. 2015 How 1% Performance Improvements Led to Olympic Gold, Harvard Business Review, retrieved from https://hbr.org/2015/10/how-1-performance-improvements-led-to-olympic-gold

Thanks to Cheryl and the team at McCormack’s for yet again sourcing an appropriate applicant and successfully filling an unusual vacancy at our College. We have always relied on McCormack’s for urgent, last minute administration roles and they have been able to fulfil our needs but this latest position required such a variety of specific skills I was not confident we’d find anyone for the job. But McCormack’s found the perfect candidate and we’re very happy once again with the great service they offer. Professional, effective and timely in every way. I would not hesitate to recommend their services.

Joanne Kessey - Secretary to Mr Michael Blake, College Principal, Champagnat Catholic College Pagewood

I want to take a moment to thank you and your team, particularly Shana, for all the support you’ve shown me throughout my job search process. I am so appreciative of not only the way you made me feel at our first meeting, but your generosity with your time and resources. The interest you’ve show in my success is something for which I feel very grateful.

Donna Laney - Senior Administration Officer – Student Services

Once again Cheryl, you have found a great position that suits my needs and skills. I will be forever grateful to you. Last year was difficult but thanks to you and your team I have  met some terrific people in great organisations. I will keep in touch and thank you and the team again for everything. 

Kerrie S - Successful temporary to permanent transition

I am absolutely thrilled to be offered permanency at Catholic Cemeteries & Crematoria. I wish to greatly thank you and your staff for all the efforts in securing this position and for believing in me and encouraging me to move forward.  I could not have done this without your support and the support of your incredible staff.

Nancy M - Successful Permanent Placement

Thanks for all your advice Teaghan. Most of all thanks for the fastest payroll process and payment of wages that I have ever experienced! Very professional.  

Sandra M - Temp - Envy Jewellery

I am most grateful for the employment opportunities McCormack Employment gave me while I was studying and between jobs. Please pass on my kind regards to Cheryl, I am indebted to her for finding me such great jobs when I needed them.

Elizabeth Killey - Previous Temp - McCormack Employment Services

Thank you for assigning Cheryl B to our office Christie, she has been a lovely addition to our team and the transition has been seamless. She really surprised me by how quickly she stepped into the role that was asked of her. She was very helpful and proactive and nothing was too much trouble. Thanks once again.

Mary Harrison - Catholic Education Office, Southern Region

Thank you for your very kind donation to the Catholic Education Foundation Indigenous Bursary Program, it is greatly appreciated and we value your support of the Catholic Education Foundation.

Kathy Campbell - Head: Policy & Corporate Services, Catholic Education Foundation